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  • 1.
    Rama, Ali
    Malmö högskola, Faculty of Technology and Society (TS).
    Användarcentrerad förbättring av HR-system2014Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The thesis explores the most prominent usability problems in HRutan but also addresses the improvements that can be made. This has been accomplished by studying a specific/selected HR system with references to carefully selected design guidelines and directives. The design guidelines and directives were shown to the target group through a survey in the form of an interview. The aim of the first interview was to collect the opinions and the feedback of the target group regarding the usability problems of the selected HR system. These opinions and the feedback were later used in the design of a prototype-based user interface. Together with the first interview an expert evaluation was conducted which aimed to confirm the usability issues that the target group expressed. This was completed by combining the results of usability problems from both studies and thus find a prominent result of the usability problems on the selected HR system. Finally, one more interview regarding the prototype-based user interface was done by the target group. The intention of this interview was to examine if any improvements had been made. The aim of this study is first of all to determine what design guidelines and directives are relevant to achieve a higher degree of usability in an HR system and thus meet requirements and needs of the user. The second aim is to discover and determine the improvements necessary to simplify the basic features of an HR system from a usability perspective. The last part is the aim to identify how the design, structure and navigation of an HR system can be improved from a usability perspective. The results point out that there is a varying degree of relevance for each design guidelines and directives where the categories error handling, feedback and reconnection indicates a higher degree of relevance. The category tools and shortcuts point to a lower degree of relevance in the context of HRutan. The result show that there was a necessitate for a variable degree of improvement in all categories. The suggestions for improvements are for instance based on a new consistent layout of its information and a clarification of current events and places by division of the categories in tabs. Additional proposals for improvement are the structuring and placement of information based on essentiality, message windows for the various actions as well as the addition of a number of output and regret functions. The proposals for improvement give prominence to the importance of a system that handles the most basic adjustments and inputs but also highlight the weight of the shortcuts for the most frequent task. Shortcuts for functions with multiple choice options to achieve a more targeted custom page and multi-step directions, such as video clips for the execution of tasks, are further proposal of improvements. These improvements result in a new layout of the user interface with a consistent structure and design of the layout, the menus, terminology, symbols and phrases.

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