The Customer Buying Process - a tedious affair or a pelasant experience?

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The Customer Buying Process - a tedious affair or a pelasant experience?

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Publication Student thesis
Title The Customer Buying Process - a tedious affair or a pelasant experience?
Author(s) Neubauer, Marie ; Marcelius, Matilda
Date 2010
English abstract
Services constitute an ever growing part of the western economy. A lot of people are employed in the service sector and almost every day most of us come into contact with a service of some kind. A special kind of service is the self-service concept that leaves the customers to manage on their own. At IKEA, the international home products retailer, customers choose, pick up, transport and assemble the products themselves. This makes it important to give special attention to store layout and how things in the store are organized. Connections were made between the preparations customers do at home and the actions they perform in the store. To create a more positive shopping experience by making it easier for the customers to find their way in the store and pick up the products they want, focus was laid on a digital map based on an electronic shopping list.
Publisher Malmö högskola/Kultur och samhälle
Language eng (iso)
Subject(s) service design
interaction design
spatial design
Handle http://hdl.handle.net/2043/10565 (link to this page)

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