Evaluation of Interactive Voice Response (IVR) and postal survey in follow-up of children and adolescents discharged from psychiatric outpatient treatment : a randomized controlled trial

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Evaluation of Interactive Voice Response (IVR) and postal survey in follow-up of children and adolescents discharged from psychiatric outpatient treatment : a randomized controlled trial

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Publication Article, peer reviewed scientific
Title Evaluation of Interactive Voice Response (IVR) and postal survey in follow-up of children and adolescents discharged from psychiatric outpatient treatment : a randomized controlled trial
Author(s) Andersson, Claes ; Danielsson, Susanne ; Silverberg-Dymling, Gunilla ; Löndahl, Gunnel ; Johansson, Björn Axel
Date 2014
English abstract
Systematic evaluation of child and adolescent psychiatric outpatient treatment is important but time-consuming. The aim of this paper was to study whether Interactive Voice Response (IVR) is a more effective method than a questionnaire sent by post when following up outpatient treatment in child and adolescent psychiatry. Eighty patients were recruited from a child and adolescent psychiatric outpatient unit in Sweden. One parent of each of the patients was randomized to complete the BCFPI follow-up form, using either IVR (n = 40) or postal survey (n = 40) one month after discharge. The response rate for complete answers was 65% in the IVR group and 38% in the postal survey group (p = 0.014). There was less need for reminders in the IVR group (p = 0.000). IVR is a promising and cost-effective method for evaluating evidence-based treatment in child and adolescent psychiatric care.
DOI http://dx.doi.org/10.1186/2193-1801-3-77 (link to publisher's fulltext)
Publisher Springer
Host/Issue SpringerPlus;77
Volume 3
ISSN 2193-1801
Pages 1-3
Language eng (iso)
Subject(s) Medicine
Research Subject Categories::MEDICINE
Handle http://hdl.handle.net/2043/18159 (link to this page)

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