CARD-NOT-PRESENT FRAUD IN FINLAND: WHO PAYS? AN ORGANIZATIONAL ECONOMICS APPROACH

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CARD-NOT-PRESENT FRAUD IN FINLAND: WHO PAYS? AN ORGANIZATIONAL ECONOMICS APPROACH

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Publication 2-year master student thesis
Title CARD-NOT-PRESENT FRAUD IN FINLAND: WHO PAYS? AN ORGANIZATIONAL ECONOMICS APPROACH
Author Välitalo, Heli
Date 2017
English abstract
As popularity of online banking services has grown exceedingly among Finnish consumers, it has become necessary for banks to provide their customers with safety advice against the emerging threat of card-not-present fraud (CNP) in order to protect them from monetary losses. However, it is unclear how effective this advice is and how well it is filling its purpose. This study aims to fill this gap and examines the advice provided by Finnish banks in order to protect their customers from CNP-frauds by applying an economical approach to the criminological field. A multilayered approach including a literature review, a web page quality assessment and a qualitative interview was used for this purpose. Contributing to existing literature on the enabling and constraining influences within the financial industry, this study increases the understanding of why Finnish banks’ are homogenously tilting the balance towards their own private interests rather than public good.
Publisher Malmö högskola/Hälsa och samhälle
Pages 44
Language eng (iso)
Subject banking industry
card-not-present fraud
prevention
institutional theory
regulation theory
Handle http://hdl.handle.net/2043/22914 Permalink to this page
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