Constructions of work stress and coping in a female- and a male-dominated department

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Constructions of work stress and coping in a female- and a male-dominated department

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Publication Article, peer reviewed scientific
Title Constructions of work stress and coping in a female- and a male-dominated department
Author(s) Muhonen, Tuija ; Torkelson, Eva ; Peiró, José Maria
Date 2007
English abstract
In the present study the nature of stress and coping was investigated and considered as socially constructed. Thirty small group interviews were performed using the Critical Incident Technique in one female- and one male-dominated customer service department of a telecom company. The main themes about stress among both women and men were often expressed as collective phenomena and were connected to the organizational change and downsizing process, problems when carrying out the work and lack of autonomy. However, a striking difference between female and male interviews was found in the way that women to a greater extent expressed lack of autonomy and their working situation was described as strictly regulated. The findings illustrate that a traditional gender difference regarding autonomy could be found when comparing a female- and a male-dominated department even though they were performing the same type of job. Both women and men portrayed coping as a mixture of collective and individual strategies. They often mentioned collective acceptance, resignation and hardening. There is a need for further research about women and men at work, taking into consideration the interpersonal context and the collective nature of stress and coping.
DOI http://dx.doi.org/10.1111/j.1467-9450.2007.00561.x (link to publisher's fulltext)
Publisher Blackwell
Host/Issue Scandinavian Journal of Psychology;3
Volume 48
ISSN 00365564
Pages 261-270
Language eng (iso)
Subject(s) Humanities/Social Sciences
Research Subject Categories::SOCIAL SCIENCES
Research Subject Categories::SOCIAL SCIENCES::Social sciences::Psychology
Handle http://hdl.handle.net/2043/5196 (link to this page)

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