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  • 1.
    Iwars, Per-Olof
    Malmö högskola, Faculty of Health and Society (HS).
    Patienters uppfattning av "Drop-in" på en röntgenavdelning, en kvantitativ empirisk studie2006Independent thesis Basic level (professional degree), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Abstract: The purpose of this study was to compile available facts concerning patients´ perception, opinion and impression of the medical care, especially focusing the availability and the quality of a “drop-in” reception at a radiological department. A self-administered questionnaire with qualitative approach i.e. open-ended questions was used for this study. The questionnaire was offered to all drop-in patients over the age of 18, during a period in March, 2006. Gender, age group and number of visits were used as variables. The findings from this study are based on 90 subjects’ perceptions, opinion, and impression of the drop-in reception. The improved availability of the drop-in reception resulted in the overall perception of quality and a more speedy recovery, despite the fact that a new appointment with the referring doctor most often not was given. This study shows the importance of acknowledging the individual patient as their perception were that the increased availability “drop-in” can supply, drastically improved their perception of the respect shown towards them. By reducing their anxiety i.e. not needing to wait for their investigation, showed to create goodwill. Thus, this kind of perceptions may well strengthen the patients’ ability to self-care. Keywords: access, impression, opinion, patient satisfaction, patients´ conception, perception, questionnaire, radiology waiting time.

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